Customer Care Officer Resume

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Anny Smith
D-90, 25th Street
Clewiston, FL, 0510
Cell: (123) 459 9784
Email: smith.anny@example.com

Career Profile:
To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization.

Professional strengths:

• Possess seven years of experience in customer service
• In-depth knowledge of basic operating systems
• Flexible, attention to detail and ability to learn quickly
• Possess excellent listening and responding skills
• Ability to handle multiple tasks and solve customer queries efficiently
• Possess good sales and customer service skills
• Excellent administrative and organizational skills
• Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues
• Highly initiative to manage a busy workload without close supervision
• Ability to build and maintain good relationship with customer

Educational Summary and Certifications:

• Bachelor's degree in English from Daffodils Arts College in the year 19XX
• Master's degree in English Language from university of XYZ in the year 19XX
• Certification course in Communication skills from soft skills training centre in the year 19XX

Professional Experience:

ABC Business Centre Inc, State
20XX till date
Customer Care Officer

• Responsible for dealing with customer relevant queries, complaints and request for information on products and services
• Assigned the tasks of recording all communications between various parties
• Handled the tasks of drafting documents as requested by Customer Care Manager
• Prepared daily, weekly and monthly statistical reports
• Responsible for generating ideas on ways to resolve problems and serve customers in a better way
• Confirmed customer understanding of the solution and provided extra customer education as required

Techno Global Centre Co Inc, State
20XX till date
Customer Care Officer

• Assigned the tasks of processing customer orders as well as provides details about the products and services to customers
• Handled the responsibilities of designing activities to improve business performance and customer satisfaction
• Conducted needs-based selling by using non-scripted probing techniques to find customer requirements
• Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests
• Handled the tasks of preparing customer correspondence and updating customer files
• Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization

Areas of Interest:

• To apply my comprehensive customer service skills to meet the goals and objectives of the organization
• To increase the sales and service of the organization by applying my excellent negotiation and customer service skills

Personal Details:

• Name: Anny Smith
• Date of Birth: XX/XX/19XX
• Employment Status: Full time
• Relationship status: Married

Reference:

• Mr. Charlie Smith
• Senior Customer Care Officer
• Lopez Associates Co Inc, State
• Cell: 123-589-3655
• Email: smith.charlie@example.com