Customer Service Management Resume

Customer Service Managers are the interface of the organization with its customers. They provide service to customers through design of customer service policy and practices, polite communication, product use advice, complaint recording and analysis, supervision of customer service teams, issue of compensation / refund etc. The job requires patient, calm, and polite behavior with adept knowledge of policies and products. Experience and a degree in management, business or customer studies is essential. The resume presents a candidate with a degree in business administration. He has good experience in dealing with customers as a customer service manager. 

Carl Dawson
2348 4th View Street,
Norfolk, VA 23503
Telephone No: 757-531-3109
Email id: carl_dawson@hotmail.com

Objective:

Seeking a customer service management to offer wide customer service and business experience.

Work Experience:

Customer Service Manager, 2006 to Present
Previstar Inc., VA.

• Acknowledged and prepared proposal for process improvement.
• Monitored the application of executive policies and strategies.
• Supervised performance of personnel and make sure fruitful work atmosphere.
• Also administered the human resources task including recruitment and training.
• Inspired staff to fulfill their individual as well as organizational goals.

Assistant Customer Service Manager, 2002 to 2006
Radian Group Inc., PA.

• Perform credit analysis to determine the approval of customers' lines of credit.
• Managed account discrepancies, product delivery and cost allocation.
• Responsible for designing, defining and applying lucrative shipping procedures.
• Prepared a shipping clerk training program which results in 40% increase in efficiency.
• Direct and inspire employees in the various departments including customer service, display merchandising, invoicing management.

Education:

Bachelor of Science in Business Administration Major: Marketing, 2002
California State University, California.

Skills:

• Good communication and interpersonal skill.
• Proficient in MS Word, Excel, Access and PowerPoint.
• Enjoy working directly with customers and public.
• Complete allocated work in time and under minimal supervision.