A call center is one of the "most happening places" as compared to any other industry offices. This is because there is a consistent flow of calls, the uninterrupted working hours and a voluminous pressure of work to deal with. So it is doubtless that managing such gigantic work pressure and the organizational operations, at such a high pace is quite a difficult task.
A call center manager must understand these critical responsibilities and have qualities which will help him/her in successful fulfillment of those responsibilities. Generally a person with more than 6 years of experience in call center operations and with a management degree (mostly MBA!) is an ideal candidate for the job of call center manager.
Check out the following sample resume for a call center manager.
