Customer Service Representative Resume

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Richard Anderson,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Objective:

To obtain a position as customer service representative utilizing my 6 years of diversified experience.

Qualification Summary:

• Strong knowledge in all the areas of customer service including bar, restaurant and hotel. Excellent relationship building with customers, very reliable and professional person, wide skills in management.
• Strong leadership skills and capability to motivate and manage staff to accomplish great results.
• Expert in marketing, planning, expense control, cost analysis, training, staffing, and quality management.
• Keep record of increasing revenues and reducing costs.

Education:

Bachelor degree in Business Administration,
Majoring in Costumer Service,
San Juan Capistrano, CA
August, 2001

Vocational School for Hospitality
San Juan Capistrano, CA
June 1997

Work Experience:

Papa Johns Pizza, San Ramon, CA
Assistant Manager (Dec. 2004 - present)

Organize the management of hiring, staff, training, and development of employee, training and supervising employees in daily job operations, expense budgets, managing cost controls for food and labor, and quality control. Helping the general manager in all the restaurant duties, including wait staff and kitchen supervision, customer service, scheduling, ensuring food and beverage quality, opening / closing and overall management.

Vocelli Pizza, Santa Monica, CA
Assistant Manager (Jan. 2003 - Nov. 2004)

Performed sales, marketing, customer service and advertising. Main duties include payroll, managing daily operations, ordering beverage, food and supplies, maintaining excellent working relationship with citizens, police, and local community, as well as maintaining strong rapport with vendors.

References: Available upon request.