Product Support Manager Resume

In a software company the developers develop the programs required by the clients, the testers test them and find the mistakes, if any. There are several products to be developed simultaneously in the organization. Hence there arises a need of a product support manager, who would oversee all the products as a whole and speed up the processes if necessary. The major duties of the product support manager include supervising the entire staff and professionals, procurement of all the materials including hardware and software, etc. This type of professional requires managerial skills along with some basic know how of the working of a computer and various softwares associated with his job profile.

Mark Rich
263, Kingston Avenue,
Los Angeles, CA, 32689
(895) 741-3487
mark.rich@email.com

Academic Background

• Achieve Master of Business Administration Degree from the Indianapolis University, Indianapolis in the year of 1991 at Information System as the major.
• Obtain a certificate course on Product Support Analyst from Chicago State Advanced Technology Institute.
• Get Bachelor of Science Degree from the Southwestern Poly Technique University, Florida in the year of 1985 at Management as the major subject.

Essential Skills:

• Excellent interpersonal combined with a deep understanding of how a software company works
• Knowledgeable about different operating systems used in the daily transactions of a software company
• Conversant with programming languages like C, C++, JAVA, etc.
• Understanding of basic terminology related with database and database management

Professional background

1999- Present date: Worked as the Product Support Manager for the Brown Software's Sales and Support, California with the following job responsibilities

• Provide proper supervision as the management head to the supporting staffs and other product support professionals.
• Obtain the maximum levels of consumers' satisfaction by ensuring them with product supports through appointing and preserving potential staffs.
• Supply necessary training and technical knowledge for delivering standard product support to the consumers.
• Put in array of essential technical publications like biannual software guide, white papers as well as various technical notes along with the news letter.
• Provide necessary evaluation and developmental strategies in numbers of front-end periodicals.
• Provide vital project policy summary and analysis data of cost-benefit.
• Provide necessary documentation and reports with proper monitoring each project and submit it to the vice president of the information System.

1992- 1998: Worked as the manager of the user end computers at the McPherson Components, Chicago with following responsibilities

• Provided due management and implementation with all connected applications.
• Supplied necessary guidelines and standards for developing, implementing and maintaining the personal computers.
• Provided proper management regarding hardware acquisition and software acquisition.