Call Center Sales Manager Resume

Sales or Marketing channels are the life veins of any business and the sales managers play the role of the heart by keeping these life lines alive. A major portion of sale of a product occurs through phone calling and the call center sales managers are responsible for these business.

At a call center, a sales manager needs to control a given team of sales representatives, train them in terms of product knowledge, soft skills and the time deadlines. In short, the sales manager is responsible for the overall success/failure of that team.

Here is example of a call center sales manager resume. 

Bob Walter
369, X Street, Y Avenue,
Chicago, IL-60608
(123) 456-7890
bob@email.com

Objective : To join an outbound call center with highly professional work environment and tremendous growth perspectives and advance my career as a sales manager by finishing challenging sales targets assigned to me.

Summary of Qualifications :

• Profound knowledge of routines and sales practices at outbound call centers through extensive experience
• Over 7 years of experience as a call center sales manager
• Complete proficiency over organizational skills
• Great leadership skills with consistent motivation to representatives to achieve sales targets
• Great flexibility in terms of work timings and sales targets
• Excellent communication skills and convincing abilities
• Immense knowledge of alternatives for standard sales policies
• Extra ordinary ability to follow deadlines in complicated circumstances
• Absolute command over MS office tools with thorough knowledge of MIS

Professional Experience :

LMN BPO, Chicago, IL (2006-Present)
Sales Manager

• Monitoring and controlling a team of 10 sales representatives
• Arranging seminars by experts regarding the product knowledge and the soft skills
• Planning the SOP and preparing templates for the verbiages to be followed
• Assessing representatives individually and setting their sales targets
• Assisting the representatives with their practical difficulties
• Encouraging the representatives by assuring gifts and performance incentives
• Maintaining the daily sales statistics and forwarding the data to the sales director

ABC BPO, Chicago, IL (2002-2006)
Sales Manager

• Consulted with the sales director and set up individual sales targets
• Motivated representatives by consistent monitoring of individual performances and visualizing them through PowerPoint presentations
• Conducted frequent meetings of representatives and encouraged them by appreciating their performances
• Reported periodically to the higher officials of the sales status

Academic education :

• Bachelor of Commerce with specialization in Accountancy from University of Illinois, Chicago, IL (2000)
• Master of Business Administration with specialization in Marketing from University of Illinois, Chicago, IL (2002)