There are a variety of jobs, which come under the technical type. Technical support is one of them. Starting as a technical support executive, one could chalk out his/her career in this field by getting promoted to the position of a technical support manager or even director. The main role of technical support is to guide customers on any issues they face with a particular hardware or software product and help in resolving these issues. One must possess excellent communication and problem solving skills in order to work in this field. Extensive knowledge about computer related information is essential for a technical support professional. Refer to the following sample technical resume in order to gain better understanding on how to prepare your own resume.
Laurence L. Nelson
3822 Longview Avenue
Brooklyn, NY 11215
Phone: 718-499-3449
Email ID: laurence.nelson@mail.com
3822 Longview Avenue
Brooklyn, NY 11215
Phone: 718-499-3449
Email ID: laurence.nelson@mail.com
Objective
Senior Executive-level position with responsibilities in Technical Support and Customer Relations.
Senior Executive-level position with responsibilities in Technical Support and Customer Relations.
Strengths
- Staffing & Budgeting Planning & Scheduling.
- Resource Planning & Allocation of Multi-Project Administration.
- Product Development (Software, Documentation, QA)
- Process Improvement and Development.
- International Customer Service and Support.
- Telephony, Call Center Management, Computer Telephony Integration.
- Quality Management and Service Delivery Systems.
Acomplishments
- Directed the customer service and technical support for a $100M software company.
- Implemented a global strategy for measuring and improving domestic and international services.
- Negotiated service contracts with Fortune 500 companies.
- Instituted formalized program schedules, periodic program reviews.
- Managed and developed the delivery of multiple simultaneous products including the introduction of new technologies and similar such developments.
Experience
ABC, TX
Director of Customer Relations, 1999 - Present
Provided strategic direction and operations management for the customer service division of a million-dollar multinational software company.
Director of Customer Relations, 1999 - Present
Provided strategic direction and operations management for the customer service division of a million-dollar multinational software company.
XYZ, TX
Director of Customer Service, 1996- 1999
Directed all aspects of technical support along with client relations.
Director of Customer Service, 1996- 1999
Directed all aspects of technical support along with client relations.
Anderson Associates, Austin, TX
Manager of Customer Services, 1993 - 1996
Developed a special consulting branch that was designed specifically to meet the computing needs of small business owners in the Austin area.
Manager of Customer Services, 1993 - 1996
Developed a special consulting branch that was designed specifically to meet the computing needs of small business owners in the Austin area.
Education
University of Texas, Austin, TX B.A., Business Administration, 1993
Affiliations
- Member - Texas Customer Service Members Association
- Member - New American Society of Special Technical Professionals
Selected Publications & Presentations
Customer Service in the new Millennium, presentation, New York, NY, 7/00 Technical Brainstorming, article, Houston Chronicle, 17/12/99 The Decline in Service Quality of Systems, presentation, Paris, France 6/99 Protecting the Company's Server, PowerPoint presentation, New York, NY, 6/01
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