IT Help Desk Resume

In the world of information technology, a help desk is an important branch that helps users with troubleshooting various issues that they may face on a computing system. The ones who carry out these problem solving tasks are known as IT help desk technicians or help desk representatives. They mainly work on the phone, computer chat or in person and help in determining the needs and problems of a customer and accordingly suggest valid solutions to those queries. Excellent knowledge about the systems and its various intricacies is a must for any IT help desk professional and so is possessing excellent communication and interpersonal skills. They have to undergo specific training on the job in order to get acquainted with the various features and possible troubleshooting scenarios involved. Refer to the sample IT help desk resume given below as it will help you in creating your own professional resume. 

William Kelvin,
8225, North 22 St.
Carlisle, MA 509,
(626)-526 290.

Objective: Willing to apply for the IT help desk post in reputed organization to apply my skills.

Educational Qualification:

• MS from San Jose in 2000.
• BS from Austin in 1997

Experience:
PPR and Assoc., Denmark
Job Profile: As IT help desk assistant

Tasks performed during job are as follows :

• Trained the new recruited users so they should be able to do work as fast as possible.
• Attended different lectures of specialist which helps to increase efficiency of users.
• Created database for different application by using SQL, Microsoft Access etc.
• Managed the PCs of all user by using new technologies.
• Created different articles which help user in their training period.

Computer Skills:

• Microsoft Access.
• SQL
• Also have knowledge of Oracle.
• Able to learn new technologies.

Abilities:

• Able to adapt new technologies as fast as possible.
• Able to create new technologies with the help of presented technologies.
• Able to do work as assigned.
• Able to process data on computer as fast as possible.