Sample Help Desk Resume

Help desk professionals give technical support to the users of computer. They work in information technology support department of a company. They also provide services to computer manufacturers, retailers and customers. Their roles include, to schedule a meeting between customers and field engineers, to add and update knowledge guides also called as 'knowledge banks' online so that customers can solve the technical problem online, and to track the work in progress. You can begin career in this field if you have good knowledge of software and computer system. You can further enhance your career by taking additional courses, such as Certificate and Diploma in IT practitioners (BTEC) or Certificate for IT Practitioners (ICT).The candidate needs to have, good IT skills, ability to keep accurate records, good interpersonal skills and excellent verbal and written communication. The Candidate in the profile has worked as Computer Lab Assistant and Customer Service Intern. His major roles are, to assist bank customers with bank issues using ABC Bank's computer system, to suggest and promote additional bank services to the customers, and to attend weekly group meetings and share the status updates. 

Robin Loyal
453, Mill mark Hill,
Alturus, CA 34545
Phone: 945-555-0977
Email:Loyell@gmail.com

 OBJECTIVE

To obtain a help desk internship with Techies Corporation in order to utilize my motivation and skills.

• Experience troubleshooting and maintaining PC and desktop applications as a Computer Lab Monitor
• Experience using customer service skills in a business setting as a Customer Service Intern
• Second-year computer science major with general understanding of PCs, desktop applications and computer/network architecture

 EDUCATION

Bachelor of Arts, Computer Science
Boston College March, 2003
3.76 G.P.A. Boston, MA

Honors: Dean's List seven quarters; Recipient of 2000-2001 scholarship award based on academic performance and computer science potential
Course Highlights: Introduction to Computer Architecture, Introduction to Networking

 RELEVANT EXPERIENCE

Computer Lab Monitor January, 2000 - Present
Boston College

• Assist students with PC and desktop application issues
• Regularly perform hardware and software maintenance
• Facilitate a weekly one-hour seminar on how to use Microsoft Office applications
• Participate in special computer lab projects when applicable

Customer Service Intern June, 2000 - August, 2000
ABC Bank

• Assisted bank customers with account issues using ABC Bank's PC-based computer system
• Suggested and promoted additional bank services to customers
• Attended weekly group and department meetings and shared status updates