Sample Technical Resume

Technical jobs usually refer to computer related jobs in which the person has to either be an expert in the application of technological principles or provide support in the case of technical issues. Technical professional need to have extensive knowledge in the field they intend to work in. Given below is a sample technical resume to help you understand how to write your own resume. For a technical support professional, one needs to possess excellent verbal communication skills as he/she has to convey the necessary troubleshooting guidelines to the customer in a precise and understandable manner. They also need to have in-depth knowledge about the product and ability to think out of the box in critical situations. 

Wesley C. Warwick
874 Elliott Street
Dover, NH 03820
Phone: 603-534-2738
Email ID: wesley.warwick@mail.com

Objective

Executive-level position with responsibilities in Customer Relations and Technical Support.

Strengths

• Project Management, Leadership and Team Management.
• Product Development (Software,Documentation,QA)
• Process Improvement.
• International Customer Services and Support Operations
• Quality Management as well as Service Delivery Systems

Accomplishments

• Directed the technical support and customer service for a $150M software company.
• Devised a global strategy for improving international service.
• Negotiated contracts in terms of service with Fortune 500 companies.
• Managed the delivery of simultaneous products including the introduction of new innovative technologies.

ABC Corporation, Houston, TX
Director of Customer Relations, 1997 - Present
Provided strategic direction and operations management for the customer service division of a reputed multinational software company.

XYZ Software, Houston, TX
Director of Customer Service, 1993 - 1997
Directed all aspects of client relations and technical support.

Education

University of Texas, Austin, TX
B.A., Business Administration, 1993

Affiliations

• Member - Texas Customer Service Association
• Member - American Technical Society

Selected Publications & Presentations Protecting Your Company's Server, presentation, New York, NY, 6/01
Customer Service in the New Century, presentation, Paris, France, 4/00
Technical Brainstorming, article, Houston Chronicle, 11/11/99
Understanding the Service Industry Concepts, article, Business Weekly, 8/02/98