Director of Operations Resume

Director of Operations is the small company equivalent of Chief Operating Officer (COO), in charge of the routine company activities. They oversee the working of upper level management executives and try to improve business practices and procedures. Usually they oversee the production, sales and purchase departments, but may be required to handle other areas to improve productivity and revenues. A bachelor's degree in business, finance or related field is needed and employers prefer a master's degree in business. This resume talks of a candidate with a bachelor's degree in business administration and wide experience in shopping center and retail administration.

Trevor Tyson
12098 Ainsworth Avenue
Tacoma, WA 98444
Telephone No: 253-298-4019
Email id: trevor.tyson@hotmail.com

Career Objective

Seeking a Director of Operations position with a major shopping complex or retail giant.

Academic Background

• Achieved Bachelor of Science Degree in Business Administration from the Pacific Lutheran University, Tacoma, WA, in the year 1984.

Computer Knowledge

• Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook Express.
• Knowing Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP and Windows Vista.

Professional Excellence Summary

• More than 12 years in shopping center administration.
• More than 20 years in retail operations.
• Sufficient knowledge in shopping center administration: financial planning and development, expenditure control, negotiating repair / systems contracts, communications and supervision.

Professional Background

Since 2000 working as a Director, Shopping Center Operations, in the Hillston Management Co., Inc, Tacoma, WA, and is responsible for the following:

• Administer operations for 15 big-volume marketing complex and shopping centers.
• Employ, instruct, and encourage Operation Managers.
• Set up budget estimations and control operating expenses for each center.
• Bargain and reward company-wide security, repairs and preservation, and other service contracts.

From 1994-1999 worked as a General Manager in the Whitman Mall and was responsible for:

• 2 million sq. ft. area in the Tacoma, center.
• Supervising hiring, maintenance, security, marketing, promotions, publicity, budget expansion, cost control, and accounts receivable.
• Fostered efficient renter and public associations.

From 1989-1993 worked as a General Manager in the Corbain Mall and was responsible for the following:

• 500,000 sq. ft. area in the Seattle, center.
• Synchronized renter construction, pre-opening actions, and magnificent opening.

From 1985-1988 worked as General Manager in the Pacific Mall and was responsible for a

• 400,000 sq. ft. area in the Walla, center.