Front Office Executive Resume

A front office executive is the interface of the organization. They handle the front desk operations, receive, forward, and make calls; dispatch, receive, forward, and store mail / fax; pay bills, handle petty cash, coordinate visitor cards and ID, and handle the booking services of the company. A degree in office management is essential. Experience with a cheerful and friendly attitude, ability to multi task and handle miscellaneous tasks, and good social, communication and computer skills is more important. The candidate in the resume is an experienced hotel front desk executive with good language, communication and computer skills. 

Name: Mark Daley
Address: 1110, East 47 Street, Chicago
Tel. No: 123-456-7890
Email: mark.daley@gmail.com

Objective: Seeking a position of a front office executive wherein my skills, optimistic attitude and effective dealing abilities give way for the benefit of the organization on a global level.

Key Skills:

• Capable of handling the front desk along with PBX, bell, door, valet and concierge services effectively.
• Ability to keep up a top level customer service.
• Ability to train other front office employees and maintain a relation with the staff
• Possess good organizational and interpersonal skills

Educational Qualifications:

• Bachelor of Arts English Literature, St. Peters College, New York University, 2006
• Diploma in Hotel Management, St. Peters College, New York University, 2007

Certifications:

• Certification in Spanish, Charlie’s Language Institute, New York University, 2004
• Certification in German, Charlie’s Language Institute, New York University, 2005
• Certification in French, Charlie’s Language Institute, New York University, 2006

Diploma in Hotel Management Project:

Worked at: Hotel 71, 71 East Wacker Drive, Chicago
Designation: Trainee Front Office Executive
Duration: 3 Months (2007)
Project details:

• Handled all the front desk operations
• Coordinated with the guests and responded to their inquires
• Dealt with guest complaints by giving them a solution
• Responded to the guest’s calls for room service, special service, emergency service and other queries.
• Transferred guest’s calls to the food department effectively for breakfast, lunch and dinner orders inside the room

Responsibilities:

• Transferring all incoming and outgoing calls of guests to the respective departments or numbers.
• Maintaining the attendance register of front office executives, pantry, housekeeping, laundry and other staff members.
• Arranging an emergency on call doctor in case of any emergency
• Arranging for pick up and drop service for the guests

Computer Knowledge:

• Good knowledge of Microsoft Word, Microsoft Excel and Microsoft Outlook.
• Ability to prepare and present presentations on Microsoft PowerPoint
• Capable of browsing the internet through different browsers like, Internet Explorer, Mozila Firefox and Google Chrome

Languages Known:

• English, Spanish, German and French
• Pursuing Certification in Japanese and Chinese from Charlie’s Language Institute, New York University, recently

Hobbies:
Learning different languages, reading, writing, drawing, sketching, painting, singing, listening to music and a lot more

Sports:
Basketball, Baseball and Soccer

Expected Place of Work: Chicago

Reference:

• Mr. Clan Blackwell
• Hotel 71, Chicago
• Front Office Manager
• Tel. No: 880-966-3550
• Email: clan.blackwell@gmail.com