Call Center Manager Resume

A call center is one of the "most happening places" as compared to any other industry offices. This is because there is a consistent flow of calls, the uninterrupted working hours and a voluminous pressure of work to deal with. So it is doubtless that managing such gigantic work pressure and the organizational operations, at such a high pace is quite a difficult task.

A call center manager must understand these critical responsibilities and have qualities which will help him/her in successful fulfillment of those responsibilities. Generally a person with more than 6 years of experience in call center operations and with a management degree (mostly MBA!) is an ideal candidate for the job of call center manager.

Check out the following sample resume for a call center manager. 

Cassius Liston
900 E Marshall Street,
Richmond, VA 23298
Telephone No: 804-828-5624
Email id: cassius.liston@gmail.com

Objective : To seek the position of a call center manager at a call center which will provide me challenging managerial targets and tremendous growth perspectives and thereby advancing my managerial career

Summary of Qualifications :

• Immensely talented and hardworking
• Over eight years of call center experience in operations and administration
• Close exposure to various routine activities at a call center and extensive experience of monitoring and controlling them
• Great managerial skills and team lead aptitude
• Extraordinary fluency and control over language
• Exceptional ability of encouraging and motivating team members consistently
• Ability to handle conflict situations among various departments, which occur quite frequently at call centers
• Great command over reports, both preparation and analysis

Professional Experience :

24X7 ServiceCall BPO Solutions (2005-Present)
Manager Operations

• Monitoring and controlling the routine activities in operations
• Reviewing the reports by assistant managers and preparing the feedback
• Conducting daily meetings with the assistant managers and discussing about their report statistics and the respective feedback
• Setting targets for assistant managers as well as motivating them to achieve those targets
• Contacting the administration department to ensure smoothness in the departmental services
• Reporting to senior management about the periodic updating and exceptional grievances in operations

Insta Answers BPO Services (2000-2005)
Assistant Manager Operations

• Monitored the daily performances by the executives and assisted them with the grievances they are facing
• Performed frequent performance evaluations of executives and encouraged them for better and consistent performances
• Implemented quality control measures as guided by the manager
• Prepared periodic performance reports and forwarded it to the manager
• Assisted manager in analysis of the reports and decision making based upon it
• Looked after Customer grievance cell

Academic education :

• Graduated in Commerce (Accountancy) from The Commerce College, Richmond, VA (1998)
• Secured the Master of Business Administration degree from The University of Richmond, Richmond, VA (2000)

Extra Curricular :

• Participation in the rated National level Chess Tournaments and secured a FIDE rating of 2050

References : Will be available on

References: Will be available on request