Customer Relation Manager Resume

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Mathew Smith
1265 Camelot Court
Millwood, NY 10569
Cell :( 914) 555-896
Email: smith.mathew@gmail.com

Career objective:
Seeking a challenging role as a Customer Relation Manager wherein my skills and knowledge can be utilized for the growth of the organization.

Summary of Qualifications:

• Possess ten years of experience in the field of interactive marketing
• Excellent communication and leadership skills
• Ability to manage multiple programs at one time
• Excellent interpersonal and relationship building skills
• Self motivated, enthusiastic and ability to motivate staff
• Profound computer knowledge like Microsoft word, spreadsheets, Microsoft excel, lotus, crystal reports and the internet
• Detail-oriented with excellent problem solving skills
• Ability to lead customers through the life cycle to achieve the set goals

Work History

Customer Relation Manager
2005-present
Allen's Management Co Inc
Morristown, NY
Responsibilities:

• Assigned the tasks of implementing project plan as well as gaining agreement with client's
• Handled the tasks of developing and executing online acquisition generation marketing activities like Search Engine Marketing, email campaigns, Online Advertising, and newsletters
• Performed various coaching sessions with the project teams
• Handled the tasks of managing in voicing and collection process
• Assigned the responsibilities of monitoring data feeds from marketing campaigns
• Performed activities like reviewing and implementing data hygiene activities

Senior Customer Relation Executive
2001-2004
Anny System Solutions
Morristown, NY
Responsibilities:

• Solved customer queries and generated ideas to improve customer's challenges and issues
• Ensured complete satisfaction and maximum utilization of the product sold to customers
• Developed long-term and short-term communication strategy to assist rollout of CRM applications
• Reviewed customer's complaints and initiate solutions in an effective and timely manner
• Coordinated in a variety of projects from initial to completion stage

Professional Achievements:

• Successfully increased revenue by 20% with the implementation of contact strategies across multiple segments and all customer touch points
• Implemented innovative methods to reduce the cost of campaigns by 10%

Educational Qualifications:

• Saint Anthony Business Management, New York University
  Bachelor's Degree in Marketing in the year 2000

References:

• Mr. Thomas Gray
• Customer Relation Manager Specialist
• Millwood Global Interactive Centre
• Cell :( 915) 666-896
• Email: gray.thomas@yahoo.com